Privacy Policy

Who We Are

Our website address is: https://implamedic.com (the “Website”). The Website is managed and operated by Implamedic Technology Private Limited, a company incorporated under the laws of India, with its registered office at Plot No 1615/2491, Ground Floor, Shiv Shakti Nagar, Lane-3, Balianta, Bhubaneswar 752101 (hereafter “we”, “us”, “the Company”, or “Implamedic”).

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “your”) and us, governing your access to and use of the Website, including all content, features, and services provided through it.

By using this Website, you agree to comply with and be bound by these Terms (together with any additional terms or policies referenced herein). If you do not agree to these Terms, please do not use the Website.

This document is an electronic record under the Information Technology Act, 2000 and relevant laws. It is generated by a computer system and does not require a physical or digital signature.

To use this Website and enter into a contract with us, you must be of legal age and have the capacity to enter into agreements under Indian law (i.e. 18 years or older, of sound mind, and not disqualified by law).

PART A: USING THE WEBSITE

1. General

Your access to and use of the Website, in any manner, constitutes your acceptance of these Terms, along with any policies, guidelines, or rules posted on the Website (collectively, the “Agreement”).

2. Account Registration

2.1 To use certain features or place orders, you may need to register an account. You will provide your name, contact, and other required information to create login credentials (“Account Information”).
2.2 You are solely responsible for maintaining the confidentiality of your login credentials and account. Any activity under your account is your responsibility.
2.3 You must notify us immediately of any unauthorized access or security breach of your account and log out at the end of each session.
2.4 We reserve the right to refuse, suspend, or terminate accounts and access to the Website at our discretion, especially in cases of fraudulent activity or violation of these Terms.

3. Communications

3.1 Once you register, you may receive SMS, email, or other notifications related to your use of the Website, including order updates and marketing/promotional messages.
3.2 By registering, you consent to receive such communications from us or our authorized agents.
3.3 You may opt-out or unsubscribe from marketing or promotional communications as permitted by our communication policy.

4. User Warranties & Restrictions

4.1 You represent and warrant that:
(a) your use of the Website will comply with all applicable laws and regulations;
(b) all information submitted by you is true, accurate, and lawful;
(c) you will not misuse the Website to cause harm or infringe on others’ rights.

4.2 You agree to use the Website for lawful, personal purposes only—not for commercial resale or distribution without authorization.

4.3 Prohibited actions include but are not limited to:

using bots, web scrapers, or similar tools to access or extract data;
uploading malware, viruses, or harmful code;
interfering with security or authentication systems;
posting defamatory, obscene, offensive, or infringing content;
impersonation, spamming, phishing, or other malicious activities.

4.4 You may not copy, modify, distribute, or otherwise exploit content from the Website unless expressly authorized by us.

5. Access from Outside India

We make no representation that Website content is appropriate or lawful in other jurisdictions. Access from outside India is at your own risk, and you are responsible for compliance with applicable foreign laws.

PART B: TERMS OF SALE ON THE WEBSITE

6. Products & Services

6.1 The Website allows you to browse, select, and order pharmaceutical and related products (“Products”), including prescription and non-prescription items, subject to our verification and legal compliance.
6.2 We rely on manufacturers to comply with labeling, licensing, quality, and regulatory obligations under applicable laws (e.g., Drugs & Cosmetics Act).
6.3 Visual representations (images, charts, infographics) are for illustrative purposes. We do not guarantee exact accuracy and disclaim liability for discrepancies.

7. Prescription Medications

7.1 To purchase prescription medications, you must upload a valid medical prescription. Your order will not be processed until we verify the prescription.
7.2 If a discrepancy is found in your prescription, we reserve the right to cancel the order without liability.

8. Contract of Sale

8.1 Displaying a Product on the Website is an invitation to make an offer. Placing an order is your offer to purchase.
8.2 We accept your offer when we dispatch the Product(s) and send you a shipment confirmation.
8.3 We may refuse or cancel orders at our discretion prior to dispatch.
8.4 Each shipment confirmation creates a separate contract for the items listed in that shipment.
8.5 Orders are subject to product availability and your compliance with these Terms.

9. Pricing & Payment

9.1 Prices are listed in Indian Rupees (INR) and include applicable taxes (unless otherwise stated).
9.2 Prices may change between the time you place an item in your cart and finalize the order. The final price at checkout applies.
9.3 You authorize us to share necessary transaction and order information with payment gateways and service providers to complete the transaction.

10. Cancellation, Returns, & Refunds

Orders placed are subject to the Website’s cancellation, return, and refund policy, which you should review.

11. Limitation of Liability & Indemnification

11.1 To the fullest extent allowed by law, our liability is limited to the amount paid by you for the Product(s) giving rise to the claim.
11.2 We are not liable for indirect, incidental, special, or consequential losses (e.g. lost profits, data loss, goodwill).
11.3 You agree to indemnify and hold us, our affiliates, officers, employees, and agents harmless from claims or damages arising from your breach of these Terms, your use of the Website, or violation of rights of third parties.

Miscellaneous

Force Majeure

We are not liable for delays or failures arising from events beyond our reasonable control (e.g. natural disasters, strikes, network outages).

Waiver & Severability

A waiver of any term must be in writing. If any provision is deemed invalid, the remainder of the Terms will remain in effect.

Amendment

We may update these Terms periodically. The most current version will be published on the Website. Continued use of the Website after changes indicates acceptance of the revised Terms.